Return & Refund Policy

What is the Warranty Policy for Buy.ae?

warranty policy helps you stay covered in case of defects in material, design and workmanship after purchase of the product.

On selected products and in instances where we are considered the seller, warranty repairs will be carried out by authorized service centers.

In instances where products are bought through a seller that is not us, the terms of the respective seller’s warranty will apply.

For more information, please click here. 

How do I Return an Item(s)?

buy.ae gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.

How does it work?

Go to “My Account”
Click on “Returns”, then “File a new return”
Select the item(s) you want to return from the list.
Select the most appropriate return reason
Select your preferred pickup location and submit.

Need help? Contact our customer service team on  (+971)-92-775228 for further assistance.

Terms Of Sale

2.3 Payment. By placing an order, you authorize us or our third-party payment processor to process your credit/debit card details for the amount of your order.
We accept payment by, a) credit/debit card; b) via your wallet; or c) cash on delivery (an amount not exceeding SAR, AED 6,500 for U.A.E, KSA & EGP 25,000 For Egypt).

4.3 Contacting Us (arrange a Return, Replacement or Exchange). You may contact us through email, social media or live chat on the site, or by calling our call center on  (+971)-92-775228.

5.6 Warranty Claim. You may contact us through email, social media or live chat on the site, or by calling our call center on (+971)-92-775228.

8.2 Dispute Resolution:
(a) If you are not satisfied with any products that you have purchased using our site, you should contact us through email, social media , or by calling our call center on  (+971)-92-775228.

*For more information on the products eligible for returns, check out our Terms of Sale.

What is the buy.ae Refund Process?

I didn’t Receive an Item, What do I do?

Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.

What should I consider before placing a new order?

Before placing a new order, bear in mind common factors such as price, quality, warranty and any other after-sale services provided by the seller.

We want to ensure your shopping experience is as smooth as possible with minimal errors; therefore, we request you to consider all these factors with care.

Contact our customer service team on (+971)-92-775228

Why are there different prices for the same product ?

The same product can be sold by different sellers.

Sellers can list their offer against a product while keeping the price competitive.

For example: One seller might sell an item at AED 100, 100 SAR or 100 EGP, while another would sell it at AED 110, 110 SAR or 100 EGP. A list of offers can be seen below each product.

You are free to choose whichever offer suits you best.

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